Quality and environmental policy

The Zafiro Hotels brand was created in 2017 to market the resort hotels owned or managed by companies run by the Plomer family.

The three fundamental attributes that personify Zafiro Hotels are:

1. QUALITY: Every single thing is important in improving our guests’ holiday experience. That’s why we take the greatest care over even the tiniest details. We create an ambience that is elegant in the most pleasing and natural way. No hassle, stress-free, relaxed and reassuring. Great service in traditional style, but with new values driven by innovation.

2. WELL-BEING: There is always a perfect Zafiro hotel for getting away from it all at any time of year. We provide our guests with the most personalised service, and our "all-inclusive" options give them another reason to relax. Guests can focus on recharging their batteries while we take care of everything else.

3. CREATE UNFORGETTABLE MEMORIES: We offer guests the freedom of not having to choose between rest and their children. We have perfect facilities for you to enjoy your holidays together, with different areas where guests both large and small can enjoy holidays the way they prefer, without bothering anyone or feeling bothered.

We also have a firm commitment to SUSTAINABLE DEVELOPMENT criteria to ensure constant improvement and increased guest satisfaction while also protecting the environment and preventing pollution through compliance with legislation and other voluntary standards to which we subscribe.

We are fully committed to gradually introducing measures to enhance circularity, improvements in key areas such as energy and water management, a greater use of local products, reducing waste and improving our waste management, and reducing the greenhouse gas emissions caused by our hotel operations.

To guarantee the quality of our services and activities and respect for the environment, our management model applies ISO 9001 and ISO 14001 standards and EMAS Regulations in all our hotels in the area of “accommodation, food and beverage and Spa services". We also make annual measurements of our emissions in line with the ISO 14064 international standard.

In keeping with its responsibility to all of its stakeholders, ZAFIRO HOTELS publishes this management policy.

Dirk Robeyns
Operations Director