Zafiro Hotels announces “Zafiro Avanza”
"Zafiro Avanza" aims to achieve even higher degrees of excellence in quality and customer service to ensure the growth and sustainability of Zafiro Hotels.
The action areas include improving every customer contact point, attracting and managing people that are passionate about exceptional service, and further strengthening the commitment of team members to quality service.
Zafiro Hotels has announced "Zafiro Avanza", an ambitious strategic project which aims to enhance the customer experience and deliver even higher quality. The project reflects the company's commitment to excellence and customer satisfaction, placing the customers’ needs at the heart of all of its business activities.
Index
Customer experience, the primary focus of the project
In a constantly evolving hotel industry, Zafiro Hotels is well aware of the importance of adapting and exceeding the expectations of its customers. “Zafiro Avanza aims to deliver an even higher degree of excellence in quality and customer service in the 14 hotels that currently form part of Zafiro Hotels,” declared Antonia Plomer, CEO of the company.
The project involves every hotel department, including both the hotel management team and middle managers, and is based around a series of team sessions that will review opportunities to improve the customer experience.
“We are developing and improving the quality procedures and policies that are applied throughout the entire hotel chain to ensure that all the hotels offer the highest product and service quality standards,” explained Marc Balaguer, the Project Manager.
Customer-focused strategic priorities
The priority action areas for the Zafiro Avanza project focus on improving every customer contact point, attracting and managing people that share a passion for exceptional service, and further strengthening the commitment of team members to quality. The project will also redefine roles and responsibilities to ensure that every customer interaction is memorable and satisfactory,” added Balaguer.
Zafiro Avanza will help achieve the Zafiro Hotels commitment to offering superior-quality and personalised service, ensuring that every customer feels appreciated and cared for throughout their hotel stay.
About Zafiro Hotels
Discover the real Mallorca with this fascinating guide by the Plomer sisters
The real essence of Mallorca, seen through the eyes of Maria and Antonia Plomer — secret corners, unforgettable experiences, and a genuine and deep connection with the soul of the island. Discover Mallorca like never before.
Opal: redefining wellness experiences at the Zafiro Palace Collection
Discover the Opal experience at our Zafiro Palace Collection hotels. Exceptional wellness centers offering a range of signature treatments by Germaine de Cappuccini.
Zafiro Palace Andratx nominated for Favourite Resort in Spain
Zafiro Palace Andratx nominated for Favourite Resort in Spain by Travel + Leisure magazine in its World's Best Awards.
Halloween 2024 with Zafiro Hotels: the scariest night of the year
Trick or treat? Enjoy an alarmingly special weekend with Zafiro, full of activities, dance, shows, costumes... and plenty of fun!
The adults-only experience: relaxation, nature and turquoise waters in Mallorca
Mallorca is a paradise for adults-only holiday experiences in the Mediterranean thanks to its stunning coves and beaches, relaxing activities and quaint villages, far from the hustle and bustle.
Enjoy the last family holiday before the return to school
If you’re looking for a final getaway before the kids return to their routine, Zafiro Palace Alcudia is the ideal place to make the most of the last days of summer in luxury.
Wet Bars: the most refreshing way to enjoy your holiday in August
Wet Bars are bars located inside the pool in Zafiro Hotels, allowing guests to enjoy a refreshing drink without ever having to leave the water.
A culinary journey to the heart of Mallorca
A journey that takes in all the authentic, fresh, local flavours of Mallorca through the new dining experiences at Can Ribera by Zafiro and Son Sabater by Zafiro.
The Zafiro Palace Andratx experiences you really have to try
Sailing trips on a “llaüt”, delicious dinners with wine pairings... discover all the new experiences offered by Zafiro Palace Andratx to enjoy a luxury lifestyle in Mallorca.
Travellers name Zafiro Hotels in the top 10% of hotels in the world
Zafiro Hotels has received 10 Travellers’ Choice Awards for excellence, placing its hotels in the top 10% of the best hotels in the world.
Swim-up rooms for a safe and quiet holiday
Best options for a safe holiday on Mallorca? Choose your Swim Up room at your favourite Zafiro Hotels and just relax.
The most coveted rooms with a private pool in Mallorca
Here we present the most popular rooms with their own private pool that you can stay in with Zafiro Hotels.
Zafiro Palace Andratx nominated for the Condé Nast Traveler Readers' Choice Awards
Discover why Zafiro Palace Andratx has been nominated for Best Hotel in the Conde Nast Traveler Readers’ Choice Awards.
Gift ideas: treat her to unforgettable experiences with Zafiro Hotels
Take a look at some of the most original gift ideas for women. Luxury experiences that she will love for any special occasion.
+34 971 897 008